The 5 Best Telehealth Services in Edmonton

Best Telehealth Services in Edmonton

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By: Olivia Walsh

Virtual consultations with doctors are not entirely new. While they have been used as an option for years, its popularity has grown in recent years.

In the event that you need to see a doctor, it’s good to know that telemedicine is an option you can use. You can get a prescription without ever needing to leave your home.

If you’re in need of a consultation, here are some of the best telehealth services in Edmonton. Before checking out the different doctors available, let’s take a look at how much these consultations usually cost.

How Much Does a Virtual Consultation Cost in Edmonton?

Although a virtual consultation with a doctor may be more convenient, it actually does not mean that they are cheaper than an in-person check-up. But if you’re someone who doesn’t have too much free time available, the price of a virtual consultation may not be an issue.

At the end of the day, you have to assess whether or not opting for an online consultation is the better choice. And in such cases, the price is subject to that.

If you are wondering how much telemedicine consultations cost in Edmonton, the cost typically ranges on a number of factors. For one thing, if the telehealth provider operates in certain provinces, the consultation would usually be free.

But there are some operators who offer the best telehealth services in Edmonton on their apps with a fee. You may expect to spend up to $99 to get a consultation from one of these doctors.

These third-party operators run legal businesses. And they see to it that they operate within the Canada Health Act.

This way, you get a guarantee that they have been approved by the law to continue providing virtual services for patients.

The Best Telehealth Services in Edmonton

Now that you have an idea how much online consultations cost, you can start looking for a doctor that can help you. Take a look at these third-party operators and look for a doctor that specializes in a particular field.

The next step you need is to book an appointment with your chosen doctor.

1.   GOeVisit

GOeVisit's Homepage
PRODUCTSAcne, Birth Control, Bladder Infection, Burn or Sunburn, Cold, Flu, Allergy, Constipation, Ear Pain, Erectile Dysfunction, Eye Pain, Eye Bump, GERD, Headache, Heartburn or Acid Reflux, Mastitis, Mouth Sores, Rashes and Other Skin Conditions, Sexually Transmitted Infection, Sinus Pain or Pressure, Sore Throat, Yeast Infection
WEBSITEhttps://goevisit.com/
ADDRESS1199 W Pender St #318, Vancouver, BC V6E 2R1
CONTACT DETAILSPhone: 1-866-318-4748
OPERATING HOURSOpen 24 hours

Since 2016, GOeVisit has served its customers in Canada by giving them access to virtual health consultations. The company makes the service available via its GOeVisit app that can be downloaded on iOS or Android devices.

Once you download the app, you will have to complete a questionnaire that will diagnose your condition based on your symptoms. A representative from the company will then give you a call to set you up with an appointment with your doctor.

A physician will then phone you and assess your condition before giving you a prescription. All of this is done within 10 minutes.

As a patient, you have a choice whether you prefer to pay-as-you-go or a subscription option. GOeVisit also has options available for individuals and families.

If you opt for an individual subscription, you will need to pay $10 per month for the entire year. But you can save money if you pay annually, which costs only $99.95.

Meanwhile, if you are getting a family subscription, the rate will be $15 per month or $149.95 annually. GOeVisit has a $49.95 fee for every medical visit received if you cancel your subscription before it is fully paid.

The pay-as-you-go option charges a flat $49.95 fee per visit to both Canadian residents and families. International visitors are also charged the same rate.

The best option, of course, is to get an annual subscription, especially if you have a family. With your subscription, you can enjoy unlimited consultations with their doctors.

For safety, they do not accept patients under the age of two.

As of this writing, GOeVisit consultations are not covered under the provincial health plans. They are simply a member program that charges a nominal fee for providing convenient and fast healthcare services.

The app says they can provide care to over 450 minor illnesses, some of which include acne, sunburn, GERD, cold, allergy, sore throat, and many more.

Pros

  • Credit card payments are accepted
  • Unlimited consultations available
  • Mobile app available
  • Flexible subscription plans

Cons

  • Patients below two years old are not accepted
  • GOeVisit does not prescribe controlled medications

Customer Reviews

These are just some of the reviews we found about GOeVisit:

“Thank you so much for helping me on a long weekend where my medical center options are quite limited and nearly nonexistent. Despite a previous review, Amanda was amazing and absolutely went out of her way to stay in contact with me during my “visit”. I’m now on my way to recovery which seemed out of reach only six hours ago. Huge, huge thanks.” – Dinosaur Tales

“I’m new to the idea of virtual health, but I checked out GOeVisit with symptoms of a cold. I received a call back from a really pleasant nurse practitioner who had the time to go through my symptoms and talk about a treatment plan – normally you sit for two hours in a waitroom to see a doctor for two minutes to be told it’s just a virus. I really felt that GOeVisit listened to me. I hope not to get sick but I’ll be back if I do.” – Matthew H.

“Amanda from GOeVISIT was extremely unhelpful. I was on the call for well over an hour with them calling me back several times basically because she was CONFUSED. I recommend EQ Virtual, way faster, way more efficient, I thought I would try this Virtual Clinic out and I regret every moment of it. They helped my friend with the exact same problem yet refused to help me. The only difference between me and him was that I am gay, not saying that it was the reason, but that is a possibility. UPDATE: If you’re doing the quiz for STI and when you choose that your sexual partner is a male, the quiz ends, but if it is a female they continue to ask questions about your problem. SUCH a homophobic company.” – Terrence

2.   TELUS Health MyCare

TELUS Health MyCare's Homepage
PRODUCTSFamily Practice, Dietitians, Mental Health Consultations  
WEBSITEhttps://www.telus.com/en/personal-health/my-care?linktype=ge-meganav
CONTACT DETAILSPhone: 1-855-577-8838
Email: [email protected]
OPERATING HOURSMondays to Fridays: 8:00 AM to 11:00 PM
Saturdays to Sundays: 8:00 AM to 6:00 PM

Just a few months ago, Babylon Health Canada Inc. was acquired by TELUS. Ever since then, TELUS rebranded the company into TELUS Health MyCare, which basically continues the same services that the previous customers of Babylon Health Canada Inc. loves.

The former has been operating for 10 years already prior to its acquisition. They have been providing digital healthcare solutions for physicians, pharmacists, and allied health providers.

One of the benefits of using TELUS Health MyCare’s clinic services is that you will not be charged if you’re entitled to provincial healthcare coverage in Alberta, Saskatchewan, BC, and Ontario.

You will need to pay for services that are not covered by your provincial health insurance plan. If you don’t have a valid Provincial Healthcard Number, you will need to pay $70 per doctor consultation.

In order to get healthcare service from TELUS Health MyCare, you will need to enter your Provincial Healthcard Number in the app. After that, you will need to take the Symptom Checker to get an assessment of your medical symptoms.

Once you’re done with the Symptom Checker, you will be scheduled for an appointment with a doctor for further analysis. The doctors under TELUS Health MyCare can see patients for common health concerns, such as a cold and flu, joint pain, allergies, and many others.

In some cases, you may be called to come into the clinic for an in-person consultation. They also set in-person consultations for controlled or restricted medications, vaccinations, infant check-ups, and other conditions.

If you require your consultation to be done in another language, you can be booked with a suitable doctor. Some of their doctors can speak French, Mandarin, Persian (Farsi), Spanish, Punjabi, and more.

Pros

  • Free consultations covered by provincial health insurance plan
  • Accepts Visa, MasterCard debit or credit cards, and American Express credit cards
  • Multilingual doctors are available
  • Mobile app available

Cons

  • Pricing information is not available on website
  • Doctors cannot issue a sick note
  • Cannot receive consultation while travelling outside of Canada

Customer Reviews

The reviews that people left behind for TELUS Health MyCare include the following:

“I use this almost exclusively now. It’s so easy and the doctors are always so friendly! No more wasting time in the waiting room or waiting weeks to see my doc. Unless I need a physical visit, I won’t use anything else. Super well done. Can’t say enough about it.”

“I have been without a doctor for quite a while now, and was very concerned about getting prescription renewals, as walk-in clinics don’t seem to be walk-in anymore. Not only have I been able to get my prescriptions, but all of the doctors I’ve dealt with have gone the extra mile and have arranged for tests and face-to-face appointments as necessary. The follow-up that Babylon/Telus has is impressive. Thank you so much for this service.”

3.   GetMaple

GetMaple's Homepage
PRODUCTSDermatology, Mole Mapping, Mental Health, Psychotherapy, Endocrinology, Naturopathy, Allergy & Immunology, Caregiver Support, Functional Medicine, Weight Management, Independent COVID-19 Testing, Migraine Treatment, Addiction Management, Pediatrics, Psychiatry, Speech Therapy, Respirology, Diet and Nutrition, General Health, Sleep Therapy, Life Coaching, Cognitive Assessment, Lactation & Breastfeeding, Diabetes Counselling, Oncology Navigation
WEBSITEhttps://www.getmaple.ca/location/alberta/edmonton-doctors/
CONTACT DETAILSEmail: [email protected]

GetMaple was established in 2015 by a group of friends who were bothered about the long wait times patients spend inside a doctor’s clinic. With this app, users are able to speak to a doctor within two minutes or less.

Like many of the other virtual healthcare apps, GetMaple will ask you to describe the symptoms you are experiencing. When you’re done, it will connect you to the next available physician who is most suited for the symptom you are facing.

During your consultation, your doctor will issue a prescription to you. And if needed, you can ask for a sick note to be issued.

GetMaple accepts provincial health insurance plan users. But it’s important to know that not every single condition is covered by the insurance.

That said, GetMaple offers some pricing options for patients. You can choose a pay-per-visit payment option, which usually costs $49 per visit on a weekday (between 7am to midnight Monday to Friday).

On weekends and holidays, their pay-per-visit consultation is charged at $79. And if it’s an urgent consultation that takes place between midnight to 6:59 am, you will need to pay $99 per visit.

There is also an option to sign up for an annual medical membership plan for you and your entire family. Personal memberships cost $30/month and come with 30 on-demand visits per year.

On the other hand, you can get the family membership, which costs $50/month and includes 50 on-demand visits per year.

Lastly, GetMaple offers credit packages to let you save money on your healthcare needs. They offer the Starter $100 credit, the Extended $200 credit, and the Year-Round $500 credit.

Pros

  • Available 24/7
  • No time limit on consultations
  • Can issue sick notes
  • Fee includes free prescription delivery throughout Canada
  • Free storage of health records

Cons

  • Can be pricey for those without insurance
  • Different prices for weekends, holidays, and overnight consultations

Customer Reviews

The patients who were able to use GetMaple’s services left these reviews on their Facebook page:

“​​The doctor that I was connected to was very thorough and polite. My prescription was faxed over to the pharmacy of my choice and ready for pick up almost instantly. This is a great option to get care from a doctor if you don’t want to deal with wait times at the clinic. I highly recommend Maple.” – Nicole Gallagher

“The service was efficient,  convenient,  and compassionate.  I appreciated the options offered- phone,  video, or message- as it gave me choice.  The nurse practitioner that I met with was kind,  caring and sensitive.  I felt valued and heard and I highly recommend this to anyone who needs medical services.” – Shelley Hanson

“A scam. I would not trust maple or the doctors that work for them. Dermatologist costs $180 and they tried to charge me $260. I was told 100 different things that never turned out to be true, and after waiting 6 months to heal from a surgery I came back to ask for blood work. I was told I could get by just asking. I was told I had to pay another $180! it’s a money grab. very unprofessional” – Adam Charles

4.   Tia Health

Tia Health's Homepage
PRODUCTSDermatology, Physiotherapist, Chiropractor, Gynecologist, Podiatrist, Pediatrics, Psychiatry, Osteopath
WEBSITEhttps://tiahealth.com/online-clinic-locations/online-doctor-edmonton/
CONTACT DETAILSEmail: [email protected]
OPERATING HOURSOpen 24 hours

Another third-party app that offers the best telehealth services in Edmonton is Tia Health. Through this app, you have access to some of the top doctors in Canada who can assess your condition.

But unlike the other platforms, Tia Health is one that lets you choose the doctor you would like to have a consultation with. Even though these doctors are really good, you won’t end up with whoever is available to accommodate you.

Apart from having an option to choose your own doctor, Tia Health offers a courier service that will deliver your prescription medication straight to your door. And if that’s not all that makes Tia Health stand out, they offer a wide range of doctor specializations including veterinary medicine.

And if English isn’t your first language, Tia Health can connect you with a health professional that can speak in the language you’re more comfortable with.

As a resident of Alberta, Ontario, or British Columbia, you can get free consultation with your valid health card. But if you reside in other provinces, their consultation starts at $30.

Pros

  • Allows you to choose your physician
  • Offers courier service for prescription medicine delivered to your home
  • Veterinary services are also available
  • Various payment methods available

Cons

  • No contact details available except for email
  • Patients have a 10-minute time slot for consultations
  • Complaints about late doctors

Customer Reviews

Some of the reviews on this app include the following:

“Quick, easy, & efficient– but without feeling rushed or like I wasn’t listened to.. I was beyond impressed with the care I received. The Dr. I spoke with knew what I wanted to speak about, was clear and easy to understand, and she even gave me info on follow up, so I’d know what to expect. I don’t have the best immune system, so it was a huge relief to be able to get the appointment I needed without having to chance getting sick from an overly crowded waiting room.” – Stephanie Biddulph

“Not perfect but pretty good. Tdlr: confirm with your pharmacy that they received the prescription before going there. When looking for physician availability, I was able to book an online appointment for the following day. The doctor was about 10 minutes late to the call (understandable). I will say it was really hard to hear him on the call, he might have been on speaker phone, that said he was nice. I knew what my diagnosis was before calling. I just needed a prescription. This service might not be ideal for something more arbitrary as you’re only given a 10 minute time slot.  The main issue was that my pharmacy claimed to never have gotten the faxed prescription. I had to contact the live chat on Tia health for them to resend it… Still no luck. I asked them again to send it to a different pharmacy and succeeded!  The wait time for customer service in both cases was maybe 5 minutes, really good. All in all, there’s a lot that can go wrong but if this service works as it should, it’s great. And free!” – Natasha Taggart

5.   Teladoc Health

Teladoc Health's Homepage
PRODUCTSDermatologists, Pediatricians, Primary Care Physicians, Physicians, Therapists
WEBSITEhttps://teladochealth.com/en-CA/
ADDRESS214 King St W, Suite 300, Toronto, ON M5H 3S6
CONTACT DETAILSPhone: (855) 661-7243
OPERATING HOURSOpen 24 hours

Teladoc Health is one of the oldest telehealth platforms throughout North America. It was founded in 2002 by Byron Brook and Michael Gorton in Dallas, Texas. But it was only in April 2019 when Teladoc Health entered Canada.

Ever since then, they have partnered with different businesses and health insurance companies. If your insurance provider is among their partners, you can enjoy free coverage on your consultation.

But unlike the other telehealth platforms, Teladoc Health does not speak directly with patients. You will need to get in touch with your insurance provider so you can get an appointment schedule with one of the doctors on the platform.

Teladoc has partnered with over 70 global insurance and financial service firms so they really have a wide reach of customers. In fact, they are available in over 175 countries and can speak 40 languages.

Since they already work with insurance providers, you don’t have to worry about any additional costs. Some of their previous patients attest to not having to deal with additional costs outside of their insurance plan.

Pros

  • Operates worldwide
  • Over 450 medical subspecialties
  • No additional cost

Cons

  • Does not offer direct accounts with patients; have to use your insurance provider
  • Pricing information is not available on website

Customer Reviews

Check out the reviews that previous customers had to say about Teladoc Health:

Teladoc saves time. All medical providers I have seen are professional and I have received nothing less than stellar care from them. Even a prescription called right into my local pharmacy! This was the easiest tool I’ve ever used for access to reliable healthcare. From downloading the app to my first doctor visit– everything was simple and FAST. And of course, accurate.”

“No problems whatsoever and actually save time and money by not having to leave home to visit with my doctors. I was able to use this product as a consumer and have visited with a couple of my doctors using Teladoc in the past year.” – Scott R.

“It was very easy to use! I am a working mom and don’t always make time to take care of my needs. I was able to do this on my lunch break and have my prescriptions ready to pick up on my way home! The physician explained everything so well! I felt like I got more explanation than I have got at my last in person visits! This was so easy and the response times were so fast! My issue wasn’t urgent but they treated it like it was! It is very easy to register and to make an appointment. Within an hour I had a prescription ready for pick up. The physician explained the diagnosis and medication efficiently and it was very easy to understand medication and how to use. They also gave me a coupon for medication in case it cost a lot. This is an amazing service and I would recommend it to anyone!”

When is the Best Time to Get a Virtual Consultation?

Without a doubt, seeing a doctor virtually can be a huge sigh of relief. Especially when you’re sick, you won’t need to make your way to a doctor’s clinic and expose yourself to the other people in the waiting room.

In addition to that, you lessen the wait time you need to spend. Through these apps, you can set up an appointment and get everything done right away.

But when do you know you need a virtual consultation? Here are some of our reasons why you should book an online consultation with your doctor:

You Don’t Need Urgent Care

One thing you have to remember about booking an online consultation is that these typically need to be scheduled in advance. If you really need urgent care, the best thing to do is to head over to an emergency room or see a doctor in person.

Online consultations are best for common and non-life-threatening conditions. Doctors cannot diagnose every single ailment you are feeling, especially with a virtual consultation. So if you are dealing with something serious or an emergency, please go to a clinic right away. 

You Can’t Travel to a Doctor’s Clinic

If it is physically impossible for you to head to your doctor’s clinic, a virtual consultation will do fine. Say, for example, you are dealing with mobility issues, you can set up an online appointment with your doctor to make it easier for you.

And if you don’t have a lot of free time, an online consultation will be a big help for you. All it takes is just a few minutes of your time instead of spending all that time waiting in a doctor’s clinic.

They Offer Automatic Record-Keeping Services

One of the best perks of telehealth services is that they have automatic record-keeping services. So if you have a rash and you had a doctor check it virtually, he will get to see how well it has improved in your next appointment.

You Only Need a Quick Checkup

If you are dealing with recurring sinusitis or even a urinary tract infection (UTI) with symptoms that are pretty familiar to you, you won’t need to head to your doctor’s clinic. You can set up a virtual consultation so you can get all the assistance you need.

And if the telehealth app offers delivery, you can even have your medicine delivered straight to your home. You won’t need to leave your home for anything.

FAQs about Telehealth Apps


And that makes up our list of the best telehealth apps that offer online consultations with doctors in Edmonton. We hope that our list gets to help you seek immediate care you require for your health.

If we missed out on any telehealth provider, feel free to send us a message so we can check it out and see whether they can make it into our list.

Make sure to check out our list of the best Edmonton clinics if you wish to get an in-person check up.